Authentication is long, unpleasant and tedious for customers.
With Whispeak voice biometrics, you can :
Authenticate your customers in seconds on inbound/outbound calls
The authentication of the identity by the agents can sometimes take almost a minute. After answering several secret questions, the agent confirms the identity and finally begins to address the reason behind the call.
With voice biometrics, your customers will only need to speak for a few seconds to be reliably recognized! This will allow it to be included in the first few seconds of the call with the agent or to be automated before the agent takes over.
The tedious identification of your callers will be a thing of the past.
Having to declare your elementary school address, recall your birth date, place of birth or current address in order to prove the identity we claim to have will belong to the past.
Improve the identification process for your agents.
You may also need to authenticate your agents. Voice biometrics allows you to integrate the verification process naturally through their voice, allowing you to verify the connection with the caller in complete security.
Whispeak is available through the API in SaaS mode.
OnPremise deployment is also possible.